We are excited to welcome you back to our Castles! We've created an extensive reopening plan with direction from health experts and government officials.  Our focus remains on the health and safety of our guests and Team Members, to ensure we exceed standards and your expectations.

It is our pleasure to share our new modifications that will make your Medieval Times experience safe, fun and unforgettable.  Enjoy the tournament!

What to Expect

Guests must wear a mask to enter Her Majesty's castle.

Contactless temperature screening will take place before entering the castle

 

 

crossed swords

Social Distancing

  • We welcome you to enjoy the Castle and ask that you please stay at a sword's length from your fellow Royals.
  • To create a safe and comfortable environment, each Castle will follow local state guidelines for limited guest capacity.
  • Once inside the Grand Ceremonial Arena and ready for feasting, we will ensure a minimum of 6 feet between parties for extra elbow room and rigorous cheering!
  • Guests will be seated only with people booked under the same reservation. To ensure that you, your friends and your family are booked under the same reservation, please include all guests when booking.
  • Protect your kingdom by keeping your family together. We've placed markers throughout Her Majesty's halls to remind you about distancing while you explore the Castle.

 

crown and shield

Highest Standards of Cleanliness

Our Management Team and dedicated "Cleanliness Crew" will ensure that:

  • Her Majesty's Castle is cleaned thoroughly through the day and night.
  • All high-touch areas are disinfected multiple times per show.
  • Digital beverage menus and disposable table cards are used at each show to minimize contact.

 

helmet

Health and Safety

  • All Team Members will have a health and temperature check prior to the start of each shift.
  • Team members will wear a mask and gloves at all times.
  • All guests over six years old will have a temperature check prior to entering the Castle and must wear a mask/face covering.
  • All guests will walk over sanitation floor mats to clean their shoes as they enter the Castle. Hand sanitizer is conveniently located throughout the Castle.
  • All Team Members will receive ongoing training on new health and safety guidelines.

 

crossed swords

Show Experience

It is our honor to provide you with an unforgettable experience of revelry, feasting and fun! The health and safety of our Royal Guests and Her Majesty's Court are extremely important to us.

  • Service is at the heart of what we do. Although it might feel a bit different, it is our honor to entertain you with the authentic tournament you've loved for decades.
  • We have a new process to welcome guests into the Castle with minimal contact.
  • Additional time will be granted for the entry and exit of the Grand Ceremonial Arena.
  • Upon request, disposable silverware and paper straws will be available.
  • Our Show Cast will not be signing autographs after the show to protect our valued guests and Team Members.
  • We promise you'll leave with a memory that will last a lifetime!

Frequently Asked Questions

When will you reopen?

We cannot wait to get the Castles open and get back to jousting, feasting and fun! We are closely monitoring developments concerning COVID-19 and following recommendations issued by the Department of Public Health to work through what we need to do to open safely for our team members and our communities. Keep up to date regarding our reopening announcements on Facebook, Instagram, or Twitter.

I have tickets or a group reservation for a show that's been impacted. What should I do?

We look forward to hosting you soon at the Castle. In the meantime, a credit will be automatically applied to your account for a future visit. The credit will never expire, and we will honor the same details from your previous purchase. When you're ready to rebook, email us at orderhelp@medievaltimes.com and we'd be happy to help. You can use your same order information to access your credit.

Can I purchase tickets for future shows?

HUUZZAH! Absolutely! Tickets are still available for purchase online. Check our website for special promotions and offers.

How are the horses and other animals being cared for?

Our horses and falcons are always a top priority for us! We will continue to ensure they receive all the love and care to keep them happy, healthy and strong. Our Master Horse Trainer, qualified stable hands, and veterinary care are available around the clock to assist if needed. Regular visits from the veterinarian and farrier will continue while we are closed. Even when they aren't performing in shows, our falcons are flown every day. Our horses are consistently taken out of their stalls, exercised, cleaned, and groomed. They often enjoy vacation time at nearby ranches. The exercise and mental stimulation ensure that they stay happy and healthy! Catch our behind-the-scenes animal care on FacebookInstagram, or Twitter, or YouTube.

What is the Medieval Times team doing while the castles are closed?

While we've been closed, we have been busy! Our teams are working hard caring for our horses and birds and making sure our beautiful Castles remain in tip top shape and ready to welcome you back safely when the time is right. We have pivoted our Costume Shop and are using show costume material to make masks to donate to front line and essential workers. It's baby season at the Chapel Creek Ranch in Sanger, TX. Each year, 25 to 30 foals are born here and begin their road to stardom! All over North America, team members are doing their part to keep themselves, their families and their communities safe by staying home and staying healthy. We cannot wait to welcome approximately 2,000 team members back as soon as we can reopen each location.

Do I have to purchase tickets in advance?

Yes, Good Noble. Purchasing tickets in advance helps facilitate social distancing at the Castle. Tickets for all shows must be purchased in advance either on our website at www.medievaltimes.com. To create a safe and comfortable environment, each Castle will follow local guidelines for guest capacity. During the tournament, guests will be seated only with people booked under the same reservation. To ensure that you, your friends and your family are booked under the same reservation, please include all guests when booking. Once inside the Grand Ceremonial Arena and ready for feasting, we will ensure a minimum of 6 feet between parties for extra elbow room and rigorous cheering!

I have a credit on my account from a cancelled show. What is the process for redeeming that credit?

Thank you for your loyalty, Your Grace! We would be happy to help you, please email us at orderhelp@medievaltimes.com and one of our team members will reschedule your reservation. We look forward to seeing you back again soon!

I purchased tickets with an expiration date at an event. Will this expiration date be extended?

Certainly, Your Grace! We would be happy to assist you with rescheduling your tickets. Please email us at orderhelp@medievaltimes.com and one of our team members will help create your new booking. We look forward to seeing you back again soon!

What are your ticket terms and conditions?

Tickets to Medieval Times are subject to our ticket terms and conditions, Your Grace.

What are your social distancing protocols?

Great question, Your Grace! Our Castles will follow all local guidelines for social distancing. We will have limited guest capacity, maintain a minimum of 6 feet between parties seated in the Grand Ceremonial Arena, and have added social distancing markers throughout the Castle.

What is your capacity? How many people are you allowing in?

To create a safe and comfortable environment, each Castle will follow local guidelines for guest capacity. Once inside the Arena and ready for feasting, we will ensure a minimum of 6 feet between parties for extra elbow room and rigorous cheering!

Protect your kingdom by keeping your family together! Watch for markers throughout Her Majesty's halls to assist while you explore the Castle. We welcome you to enjoy your visit and ask that you please be mindful to stay at a sword's length from your fellow royals.

How are you ensuring team member health and safety?

Healthy habits protect our team members and our communities. All team members will have their temperature checked prior to the start of each shift and wear a mask and gloves. All team members will receive ongoing training on new guidelines to ensure everyone's safety. Hand sanitizer is conveniently located throughout the Castle for team members and guests.

What changes will the Castle make for reopening?

It is our honor to provide you an experience of revelry, feasting and fun! The health and safety of our Royal Guests and Her Majesty's Court are extremely important to us so we have made some enhancements to the experience. Service is at the heart of what we do. We have a new process to welcome guests to the Castle with minimal contact. Additional time will be granted for the entry and exit of the Grand Ceremonial Arena. Upon request disposable silverware and paper straws will be available.

What are your cleaning and sanitation practices at the Castle?

Our Management Team and dedicated “Cleanliness Crew” will ensure that Her Majesty's Castle is cleaned thoroughly throughout the day and night. All high-touch areas are disinfected multiple times per show. Digital beverage menus and disposable table cards are used for each show to minimize contact.

Contact Us

To ensure the well-being of our valued team members, we have temporarily closed our national call center. If you have questions or need assistance, please email us at orderhelp@medievaltimes.com and we would be happy to help. Our team is looking forward to speaking with you and we appreciate your patience and understanding should our response time be longer than usual.

On behalf of all of us at Medieval Times, we are sending good wishes of health and well-being to you and your nobles!