Collection of Personal Information
We may ask you to provide personal information through this website which may identify you. Medieval Times may share this personal identifying information with its affiliates. Medieval Times and its affiliates may also combine the personal information you supply on this website with other information to provide and improve our services, content, and advertising. You are not required to provide the personal information we request; however, if you chose not to provide the information, we may be unable to provide you with the services you request, and we may be unable to respond to your communications.
By way of example, when you purchase tickets on our website, you may be asked to provide personal information, including your name, mailing address, phone number, email address, and payment or credit card information. When purchasing tickets, you also have the opportunity to sign up for periodic emails concerning events in your area or entertainment offers.
Likewise, you may be asked to provide personal information in response to our customer surveys, sweepstakes, or contests, when you request to join our Birthday Fellowship, or when you request to participate in similar promotions.
Use of Personal Information
We also use personal information to help us operate and improve our website, improve our services, products, and advertising, and for loss prevention and anti-fraud purposes. For example, we may use your personal information, including date of birth, to confirm you are not a minor or to provide age-appropriate services to you. We may also use personal information for internal purposes, including auditing, data analysis, and for communications with you. If you provide personal information for a customer survey, sweepstakes, contest, or to join our Birthday Fellowship or respond to similar promotions, we may use your personal information to administer those programs and other internal uses. We may also use information you provide us when carrying out a purchase transaction to track your purchases or fulfillment of your orders.
Occasionally, we may use your personal information to send important communications, including notices about your ticket purchases, changes to our privacy policies, or changes to our terms and conditions. Because this information is vital to your use of our website and your communications with us, you may not opt out of receiving those important communications.
Collection of Non-Personal Information
Like most website operators, Medieval Times collects non-personal identifying information. The data is not in a form which, on its own, identifies you. Examples of non-personal identifying information that we may collect or use include your browser type, operating system, the identity of the city from which you accessed our website, your ISP address, your ISP provider, and details of your visits to our website, including location data, the Medieval Times web pages that you visited, and the identity of the referral web pages you may have visited immediately before and after you visited our website. If we combine non-personal information with personal information, any combined information will be treated as personal information as long as it remains combined.
Use of Non-Personal Information
The Technologies We Use in the Collection of Non-Personal Information
The technologies we use for automatic data collection of non-personal information may include “cookies” and other technologies such as web beacons or pixel tags. Our goal in using these tools is to make your experience with Medieval Times more convenient and personal. For example, knowing that someone has used your computer or other device to search for tickets to a show at one of our castles helps make our advertising and email communications more relevant to your interests and helps us provide better customer service.
Most browsers automatically accept “cookies.” Our website does not respond automatically to “Do Not Track” requests from your browser. As a result, if you want to disable cookies on your device to avoid tracking, set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. Check with your browser provider for instructions. To disable our website placing cookies on your device, you must disable cookies on each browser you use to access our website. Please note that certain features of our website may not be available once cookies are disabled.
Medieval Times shares personal information with service providers and contractors we use to support our business. Those companies provide services such as processing or fulfilling customer orders, delivering tickets, providing customer service, assessing your interest in our products and services, processing information, conducting customer research, and providing web-based advertising concerning us or our affiliates on other websites you visit. The service providers are obligated to protect your personal information. The companies are located principally in the United States, and secondarily in Canada, but may also have servers or operations in other parts of the world.
At times, Medieval Times and its affiliates may also provide non-identifying personal information to service providers we use to deliver targeted advertisements concerning Medieval Times or its affiliates. Such information is shared to provide, improve, or advertise our products, services, and advertising, and is not shared with third parties for their own marketing purposes or for other parties to market their product or services.
Our Protection of Your Personal Information
Access to Other Websites
Your California Privacy Disclosures
Information Regarding Electronic Messages in Canada
Medieval Times and its affiliates are Canadian CASL compliant and do not intentionally send commercial emails to Canadian residents, other than to those who have opted-in to receive such emails Likewise, we do not intentionally send commercial emails to anyone who has opted out of emails by unsubscribing or requesting deletion by contacting us at the email or mailing addresses listed below, in “Controlling Your Information.”
Controlling Your Information
Medieval Times USA, Inc.
5020 Riverside Dr, Suite 400
Irving, TX 75039
Please be sure to include your name, address, email address, and telephone number along with your request. To remove your name from an email list, you may also click on the “Unsubscribe” link at the end of the email.
You may also contact us at the addresses above if you desire to obtain access to, correct, or delete any personal information that you have provided us. All such communications will be examined and replies issued where appropriate. We reserve the right to decline requests to modify or delete information that we are required to retain by law or for legitimate business purposes. We may also decline requests to modify or delete records when the request is frivolous, jeopardizes the privacy rights of other users, is impractical to accomplish, or if the relevant jurisdiction does not require compliance with your request.