Suit Up For Fun!

We are excited to welcome you back to the castle!

We’ve created an extensive reopening plan with direction from health experts and government officials. Our focus remains on the health and safety of our guests and Team Members, to ensure we exceed standards and your expectations.

It is our pleasure to share our new modifications that will make your Medieval Times experience safe, fun and unforgettable. Enjoy the tournament!

Here’s What to Expect

Castle Procedures

Castle Entry

  • Guests are highly encouraged to wear a mask to enter Her Majesty’s castle.

Social Distancing

  • We welcome you to enjoy the Castle and ask that you please stay at a sword’s length from your fellow Royals.
  • Once inside the Grand Ceremonial Arena and ready for feasting, we will ensure a minimum of 2 meters between parties for extra elbow room and rigorous cheering!
  • Guests will be seated only with people booked under the same reservation. To ensure that you, your friends and your family are booked under the same reservation, please include all guests when booking. If you are attending with a party who has booked a separate reservation, please have all order numbers handy and contact us by phone at 888 WE JOUST or email at orderhelp@medievaltimes.com prior to the date of your show. Should your group size be larger than local seating restrictions allow, we will provide multiple seating sections adjacent to one another.
  • Protect your kingdom by keeping your family together. We’ve placed markers throughout Her Majesty’s halls to remind you about distancing while you explore the Castle.

 

Highest Standards of Cleanliness

Our Management Team and dedicated “Cleanliness Crew” will ensure that:

  • Her Majesty’s Castle is cleaned thoroughly throughout the day and night.
  • All high-touch areas are disinfected multiple times per show.
  • Digital beverage menus accessible through smartphones and disposable table cards are used at each show to minimize contact.

Health and Safety

  • All Team Members will have a health and temperature check prior to the start of each shift.
  • All team members will wear a mask at all times and Team Members handling food and drinks will wear gloves.
  • All guests over six years old will have a temperature check prior to entering the Castle and must wear a mask/face covering. If any guest’s temperature is over 37.8 degrees Celsius, the entire group will be asked to reschedule.
  • All guests will walk over sanitation floor mats to clean their shoes as they enter the Castle. Hand sanitizer is conveniently located throughout the Castle.
  • All Team Members will receive ongoing training on new health and safety guidelines.

The Show Experience

It is our honor to provide you with an unforgettable experience of revelry, feasting and fun! The health and safety of our Royal Guests and Her Majesty’s Court are extremely important to us.

  • Service is at the heart of what we do. Although it might feel a bit different, it is our honor to entertain you with the authentic tournament you’ve loved for decades.
  • We have a new process to welcome guests into the Castle with minimal contact.
  • Additional time will be granted for the entry and exit of the Grand Ceremonial Arena.
  • Upon request, disposable silverware and straws will be available.
  • Our Show Cast will not be signing autographs after the show to protect our valued guests and Team Members.
  • We promise you’ll leave with a memory that will last a lifetime!
Reopening

Frequently Asked Questions

Contact Us

If you have questions or need assistance, please contact us at 888 WE JOUST or orderhelp@medievaltimes.com and we would be happy to help. Our team is looking forward to speaking with you and we appreciate your patience and understanding should our response time be longer than usual.