Frequently Asked Questions
Questions about the Show
At Medieval Times, we offer a boisterous, family-friendly experience inspired by an 11th-century feast and tournament. You’ll be served a 4-course banquet as you cheer for one of six knights competing in the joust and other tests of skill.
Prepare for 2 hours of adventure set in Medieval Spain. Highly trained knights will joust and show off their swordsmanship in hand-to-hand combat, along with displays of horsemanship and majestic falconry.
Medieval Times is based upon authentic Medieval history and is the true story of a noble family with documentation dating back to the 11th Century.
We welcome our adult guests to imbibe at our vast bar, while everyone can procure goods at our gift shop, peruse medieval artifacts in the Hall of Arms and – if you can muster your courage – duck into the Museum of Torture.
It is! Children under the age of 3 are admitted free as long as they sit on adults’ laps and eat from their plate. If you prefer the child to have his or her own seat and meal then the child rate would apply.
The show is approximately two hours long.
Yes, the show uses stroboscopic effects.
Certainly, for accessible seating, let our staff know upon arrival that you require accessible seating and we will make accommodations. When purchasing tickets online, you may also check “Show me ADA/Accessible Seating” and we will reserve your accessible seating ahead of time.
The Castle gates open 60 minutes prior to showtime, and we recommend you arrive as early as possible. Many shows sell out and it takes time to get everyone in efficiently and safely.
The dress code for our Castles is casual – please feel free to come ready for feasting, fighting, and fun! As our Castles are indoor and climate-controlled, some guests prefer to bring a light sweater or jacket. We ask that you refrain from hats or headdresses that may block the view of other guests during the tournament.
We do, visit our gift shop to browse merchandise, including costumes and medieval toy weapons.
Questions about Tickets
Seating at the Castles is limited and reservations are strongly recommended. Our online ticketing allows for viewing of showtimes as well as purchase of tickets and enhancement packages. Visa, MasterCard, Discover/Novus, American Express and traveler’s checks are accepted.
The performance schedule changes depending on the castle location. Choose your castle to view upcoming shows near you.
With the exception of our Toronto Castle, all Medieval Times Dinner & Tournament Castles offer free on-site car, bus and handicapped parking. At our Toronto castle, public parking lots are available on the grounds. Seasonal rates apply.
Different packages contain different features, like an announcement during the show or cake for every guest. To see the difference between all of the packages, visit the “Ticket Packages” page for your castle.
Children under the age of 3 are admitted free as long as they sit on adults’ laps and eat from their plate. If you prefer the child to have his or her own seat and meal then the child rate would apply.
Current promotions, if applicable, are available under the Planning and Offers page for your Castle. You may also contact us at 888-935-6878 for assistance.
Our tickets are non-refundable, but you can reschedule them for another day, pending availability. Ticket reschedule fees apply. Please contact us at 888-935-6878 with your preferred reschedule date and our team can assist.
As long as the show (or your selected package) is not sold out, we can definitely add guests to your reservation! Please give us a call at 888-WE-JOUST with your order number handy and our agents can assist.
In order to be seated together, we recommend making one reservation for all guests attending. If you have already purchased multiple sets of tickets, please email all order numbers to firstname.lastname@example.org prior to the date of your show. In order to be seated together, all tickets will have to have the same ticket package.
If you have not received your email confirmation, please contact us at email@example.com with the email address and phone number used to make the reservation and we would be happy to resend it!
Our website doesn’t accept orders from outside the US or Canada, but we have team members standing by at 1-888-WE-JOUST who can assist and take your order over the phone. Please give us a call and we would be happy to help!
We would be happy to help you reschedule to any date with availability for your same ticket package. Please check our show schedule online and call us at 888-WE-JOUST with your preferred date. Ticket reschedule fees apply.
Questions about Groups
Yes, learn more about offerings for groups of 15 or more by filling out the form on the Groups and Celebrations page.
All kinds! We offer birthday parties for every age, company celebrations, troop outings, field trips and summer camps. We’re also perfect for a holiday party, milestones like prom and everything else. Visit Groups & Celebrations to find out more or get in touch with an event planner for your castle.
Questions about the Food
Guests feast on garlic bread, tomato bisque soup, roasted chicken, sweet buttered corn, herb-basted potatoes, dessert of the Castle, coffee and two rounds of select non-alcoholic beverages. Adult guests can enjoy alcoholic refreshments from our full-service bar. Vegetarian meals are available upon request, simply let your server know.
We sure do. The vegan meal includes a generous serving of hummus with carrot and celery sticks, a main course featuring three-bean stew with fire-roasted tomato and brown rice, and a choice of fresh fruit or Italian ice for dessert. The vegetarian option includes all of these vegan dishes along with a side of warm pita bread. If you require a vegetarian or vegan meal, please let your server know when you are seated.
Yes, gluten-free meals that are available upon request include tomato bisque soup, hummus, carrot and celery sticks, and the main course of roasted chicken, sweet buttered corn and herb-basted potato, as well as a choice of fresh fruit or Italian ice for dessert. If you require a gluten-free meal, please let your server know when you are seated.
Not with our hearty 4-course feast! We’ll even provide you with a way to take your leftovers home, should you not be able to devour it all.
Yes, we must request a photo ID for alcohol purchases. In the United States, guests must be at least 21 years old. In Canada, guests must be at least 19 years old.
Silverware is available upon request.
Other General Questions
Yes, though we ask that you not use flash.
We are currently not doing meet-and-greets under COVID-19 protocols, but typically there is a meet and greet experience both before and after the show. Contact your local castle for specific details and protocol around COVID-19.
We welcome any and all feedback, and invite you to give us that feedback at firstname.lastname@example.org. We await your message!
We appreciate your interest. You can contact us at 214-596-7600 or email@example.com. Our corporate and local teams are eager to work with members of the media and look forward to seeing you at one of our castles.
An Epic Tournament Like No Other
The top knights of our kingdom will battle with brawn and steel to determine one victor to protect the throne. Join us as we feast and raise a goblet to our Queen.