Inbound Customer Service Representatives

Medieval Times Dinner & Tournament, America's #1 dinner attraction, is seeking Part-Time Inbound Customer Service Representatives to work approximately 18 to 22 hours a week for its fast-paced Contact Center located in Buena Park, CA.  The ideal candidate will be able to work a flexible schedule, which may include leaving early or staying past originally scheduled hours based on business needs.  Various shifts and schedules available, which includes weekends and some holidays.

Duties include assisting customers with reservations, selling additional products/services, and consistently offering exceptional customer service.

Requirements include:

  • High School Diploma
  • 1 - 2 years in a customer service/reservations environment; ideally where upgrading/up-selling packages were offered.
  • Computer literate
  • Strong organizational and attention to detail skills
  • Excellent interpersonal, analytical, and both verbal and written communication skills
  • Proven ability to work as an integral part of a team
  • Ability to handle customers with a professional manner
  • Bi-lingual a plus
  • Must be able to type, be on the phone, and remain seated for an entire shift (other than breaks, where applicable).

EOE/Drug Free environment

For consideration, please e-mail resume to guest.services@medievaltimes.com and reference "CA-CSR". No phone calls please.